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Info & Policies
ROBBINS TABLE TENNIS RETURN POLICY:
We have been in business for 32 years and have a return policy that we believe is the most customer friendly.
We want you to be entirely satisfied with the product you purchased from us. If you want to return the item that you purchased, you can do so within 30 days of receipt for an exchange or a refund of the purchase price less any applicable restocking fees. Shipping and handling costs are non-refundable.
Certain items are non-returnable to Robbins Table Tennis or to the factory. Simply give us a call to see whether a product can be returned.
For any items that we offer with free shipping, (includes returned and cancelled orders) the actual outbound shipping cost is deducted from your refund amount, as well as, the return shipping cost to the warehouse.
Your credit card will be charged when your order is processed. This will be prior to shipping your order.
For cancelled orders:
Customers will be responsible for all shipping costs for orders cancelled after the item(s) have been shipped. The shipping cost will include the cost of outbound shipping to the customer, and also the cost of the return shipping back to the warehouse. This cost will be deducted from the refund amount. These charges also apply to any shipments refused at the time of delivery, except for those refused for freight damage.
For cancelled orders with free shipping the actual outbound shipping cost is deducted from your refund amount as well as the return shipping cost to the warehouse.
It is also necessary to return all free promotional accessories included with the purchase to ensure proper credit. These items may have been shipped separately.
We do not charge a credit card processing fee for cancelled orders.
How to return/exchange your item:
Please email us at: firstname.lastname@example.org or call us at 1-800-741-0333 to request a return.
FOR LARGE BOX ITEMS SHIPPED VIA FREIGHT LINES: If the return item is a table tennis table or other game table, Robbins Table Tennis will arrange for a carrier pick up after the customer has notified us that the game table has been repackaged in the original packaging, and is in a position ready for the carrier to pick up.
FOR SMALL BOX ITEMS SHIPPED UPS OR POSTAL, ETC: Carefully package the return item in the original packaging, and choose your own method of return shipping. For your protection and to ensure proper credit, it is necessary that items be returned in the original packaging, shipping prepaid and insured for the full value. Safe wrapping is needed to prevent damage.
When repacking an item for return, please be sure to include all the free promotional accessories which were part of the order. If a promotional item is missing from the return or is not in resalable condition, its value will be deducted from the amount of your refund.
Once the item(s) are received at our warehouse and inspected to ensure they are in resalable condition, a credit will be issued to the credit card used for the original purchase, less any applicable restocking fee. If the return or exchange is for any reason other than an error on part of Robbins Table Tennis, the shipping and handling charges will be deducted from the total refund.
Credit is issued within three to seven business days after receipt of the return.
Custom table tennis paddles are non-returnable.
IMPORTANT-If the box is shows any sign of damage, Mark “Box Damaged, Contents to be Inspected”. Keep a copy of your receiving documents. You should inspect the contents of the box within 24 hours. If there is in fact product damage notify both the shipping company indicated on your receiving documents and the Manufacturer that shipped the table within 24 hours.
The contact information for the various manufacturers is listed in the warranty section. Send an e-mail if there is an e mail address indicated for the manufacturer who shipped your table tennis table ,and, call them to confirm receipt during their hours of operation which will almost be M-F.
Always supply both the parties with the name and address of the person the product was delivered to and all reference number such as a bill of lading number, waybill number, etc.
It is important to keep your receipt from the shipping company.
If you call the freight company and talk to a person, make sure that you get the name of the person and ask them for a reference number of your report if one is available. You should also make sure that you do not rely only on phone calls.
If the box has serious damage it is best to reject the shipment and notify the shipping manufacturer as well as us.
When you are allowing a delivery company to leave a table tennis table or other such item without your signature you are waiving your right to make a claim to any party for freight damage, theft or any other claim.
Any freight damage replacements are limited to the product itself. Compensation is not offered for any hired services, such as, assembly, movement of products, repackaging, disposal of damage/defective parts or products. etc. In the event of any damage or defect, only the affected part(s) will be replaced. Any damaged or defective parts are disgarded by the customer and not picked up and removed by the carrier.
Some table tennis tables will have a warranty for residential use only. If your purchase is for a usage that is not residential, please inquire. Many tables that carry warranties for several years for residential use will have the warranty reduced to one year for any usage other than residential. Please inquire regarding this matter if you have any warranty questions regarding warranty length for non residential usage.
Parts are acquired directly from the manufacturers.
Stiga or Ping Pong Brand Table Tennis Tables: ESCALADE (800) 457-3373
Kettler Table Tennis Table Parts.
(Including parts for the Joola Atlantic Olympic)
Butterfly Table Tennis Tables: MARTIN KILPATRICK- (800) 334-8315
Killerspin Table Tennis: (866) 577-5291
Prince Table Tennis Tables: DMI SPORTS - (800) 423-3220
Panda Table Tennis Tables: ROBBINS TABLE TENNIS- (800)741-0333
Robbins Table Tennis Tables: (800) 741-0333
Method of Delivery:
With most of our table tennis tables and large game table deliveries, the table is taken off the end of the delivery truck. However, some deliveries are curbside so it is helpful to have a hand truck or a dolly available for delivery. The driver will need your help to unload the product from the truck. Due to liability purposes and the safety of the delivery person, drivers are unable to go inside or up or down stairs at the delivery location.
Special delivery quotations can be made for customers who require inside delivery.
Questions regarding table tennis table assembly, missing parts etc., are handled by representatives of that factory. Questions regarding Table Tennis tables that are designed by Robbins and made by contractor factories are answered by the U.S. representatives of that factory.
When inside delivery up or down a flight of stairs is offered, there is the possibility that based on the opinion of the delivery people, that transport up or down the flight of stairs may not be able to be done by the delivery people. The decision as to whether the transport can be done up or down the stairs is at the discretion of the delivery people. If the delivery people feel that there is a chance that you property may be damaged by transport of the product ,they may ask for you to sign a waiver to proceed. Without a waiver signed in this situation and if delivery cannot be completed and the product is returned as a result then the order will be regarded as a cancelled order and all related charges will apply.
Guaranteed delivery means that an actual freight routing estimate performed within the Freight carriers system indicates that a delivery will be made by the guaranteed date.
Any legal dispute with arising out of business between Robbins and the customer will be dealt with in the court systems in Macomb County, Michigan.
Folding table tennis tables have a folding mechanism that is flexible and often will not always allow the table halves to meet up perfectly even at the center of the table. The chassis flexibility, unevenness of the floor, and normal variation of the table top dimension, can all contribute to this variation.
Not responsible for typographical errors or omissions in pricing that may occur in shopping cart or on web site.